8ball Privacy Policy — Our Commitment to Protecting Your Information

This Privacy Policy ("Policy") applies to the authority operating the 8ball platform and all of its services. It comes into effect between you and us whenever you visit the 8ball.run website, use the mobile app, or access any of our services.

8ball believes your privacy is a fundamental right. That's why we collect only what's necessary and protect it to the highest standard. This policy has been written in Bengali so every user in Bangladesh can understand it clearly.

8ball only collects information that is genuinely necessary to provide you with our services. We do not gather excessive or unnecessary data.

We never directly collect your banking password, full card details, or other sensitive financial information. Payment details are processed directly by the payment gateway.

Collected information is used solely for the purposes listed below. Your consent will be sought before using it for anything else.

• To complete account creation and the verification process
• To process betting, payment, and withdrawal transactions
• To keep your account secure and detect any suspicious activity
• To provide customer support and resolve issues
• To personalize your platform experience
• To inform you of relevant bonuses and offers (you can opt out at any time)
• To meet legal obligations and fulfill regulatory reporting requirements

8ball never sells or rents your personal information to advertisers, data brokers, or third-party marketers — not ever, under any circumstances.

Your data may be shared only in the following limited circumstances:

• Service Providers: Payment gateway, SMS service, and technology infrastructure providers — only the necessary data, under NDA-bound agreements.
• Legal Authorities: In response to a valid court order, law enforcement request, or regulatory directive. In such cases, we always aim to disclose the minimum information necessary.
• Business Changes: In the event of a company merger or acquisition — you will be notified in advance.

8ball uses the highest industry-standard technologies to protect your data. Our security infrastructure is as follows:

• 256-bit SSL/TLS Encryption: Every connection is encrypted. Your data is fully protected during transmission.
• Two-Factor Authentication (2FA): Additional protection via OTP or app-based two-factor authentication.
• Real-Time Monitoring: Round-the-clock monitoring of your account for any suspicious activity.
• Secure Servers: Data is stored in secure data centers with multiple backup locations.
• Restricted staff access: Only authorized personnel have access to specific data on a need-to-know basis.
• Third-Party Security Audits: Regular penetration testing and vulnerability scanning.

Please remember, however — keeping your account password and login details confidential is your own responsibility. Do not share this information with anyone.

8ball uses cookies and similar technologies to enhance your browsing experience and ensure the platform runs smoothly. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: Login sessions and security tokens — the site cannot function without these. Cannot be disabled.
• Analytics Cookies: To understand which pages are used most. Anonymized data.
• Functional Cookies: To remember your language preference and theme settings. You can disable this.

Cookies can be managed or deleted at any time through your browser settings, though some site features may not work as a result.

8ball retains your data only for as long as necessary. Even after account closure, certain information may be kept for a defined period due to legal obligations.

Once the retention period ends, data is securely deleted or anonymized.

You have full rights over your personal data, and 8ball is committed to honoring them.

8ball strictly does not collect data from or provide services to anyone under the age of 18. Age verification is mandatory during the registration process.

If you believe a minor's information has entered our system, please notify us immediately. We will delete that data without delay and close the associated account.

8ball may update this Privacy Policy from time to time, due to new technologies, legal changes, or updates to our services.

• You will be notified of significant changes via app notification or email
• The date of the latest update will always be shown at the top of this page
• Continued use of the platform after a new policy is published will be considered acceptance of the updated policy

For any questions, complaints, or data rights requests related to this Privacy Policy, please contact our dedicated Privacy Team.

• Privacy Email: privacy@8ball.run
• General Support: support@8ball.run
• Live Chat: Available 24/7 on website or app
• Response Time: Typically within 2–3 business days